MCR Ltd are aware that as of July the 16th 2019, Lunar Caravans Ltd have entered administration.
We understand that this is concerning for the owners of both Lunar Caravans and Motorhomes, however we have been notified that they are actively seeking new ownership. MCR have contacted both Lunar Caravans and FRP (The administrators) requesting further information so we may ascertain the status with regards to future warrant and spare parts supply.
All warranty claims and parts stock availability are currently frozen during this period.
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Lunar Caravans Ltd Update
In August 2019 Lunar was acquired by South African specialist engineering group MEWA and became Lunar Automotive Ltd. By way of clarification in relation to ongoing servicing and warranty Lunar Automotive Ltd have confirmed the following:
Lunar model years 2017, 2018, 2019 only:
- Lunar Caravans models from years 2017, 2018, 2019 will be covered by the new company.
- This cover is only for 3 years from original date of purchase (if the customer is the second owner, the cover will start from the original purchase date of the first owner)
- The supplying dealer, must be remaining as a Lunar Automotive dealer for this cover to apply.
- Under this level of cover, any warranty claims can now only be submitted by the supplying dealer.
- No claims will be accepted by AWS approved Workshop for 2017, 2018 and 2019 models.
- Servicing for these models years – the customer must check with their supplying dealer that they are happy for services to be carried out by an Approved Engineer.
Lunar Automotive 2020 models onwards:
- As before, any potential warranty repairs can be carried out by either the supplying dealer or an AWS approved workshop
- Servicing can also be carried out by an AWS approved workshop or the supplying dealer.
Any questions should be directed BY EMAIL ONLY to dealerservicescentre@lunarcaravans.com.
